How Dockside Fuel Works

From online scheduling to a topped-off tank, here's exactly what to expect.

Join a Lake

Pick your home water and opt in for SMS

Text JOIN or your lake keyword to (877) 257-FUEL — or sign up online. We confirm coverage at your lake and add you to that lake's weekly route.

Text JOIN, or your lake keyword (e.g., CROOKED, DIAMOND, EAGLE, PAW PAW)
Reply Y to confirm SMS delivery alerts
No credit card required to join — pay only when you order fuel

Complete Your Profile

Vessels, vehicles & equipment, dock notes, payment on file

Tell us about your boats, vehicles, and equipment, where to deliver, and any access notes the driver needs. Save a payment method so future deliveries are one-tap.

Add vessels, vehicles & equipment (make, model, tank size)
Drop a pin on your dock or driveway delivery point
Add access notes (gate code, dock lift, pets, lift heights)
Save a card or ACH for Easy-Pay so re-orders are one tap

Order Fuel

Three ways to request a delivery — pick whichever is easiest

Get your reservation in early — we book on a first-reserve, first-fill basis and count down available gallons for each route.

Text FUEL anytime

Reply FUEL to (877) 257-FUEL with the gallons you want and we book you on the next route.

Order via the Web App

Reply to our weekly Fuel Alert

Each week we text "Dockside Fuel Alert: Do you need fuel this week? Text Y to get on the {Lake Name} schedule." Reply Y and you're on the route.

Delivery Scheduled & Confirmed

We slot you into your lake's weekly route

Dispatch optimizes the route for the week and locks in your delivery window. You get a confirmation text the day before with a tighter ETA.

Dispatch slots you into your lake's next service day
Confirmation text 24h before delivery with a tightened ETA window
Reply CANCEL anytime if plans change — no charge (STOP unsubscribes you from all alerts)

Refuel Completed

Safe, compliant dockside or curbside fueling

Our driver arrives during the scheduled window, verifies the vessel or vehicle, fuels safely with full spill containment, and leaves no mess.

Driver photographs the meter before and after fueling
Spill containment kit deployed on every delivery
Caps and covers replaced; dock cleaner than they found it

Report & Receipt

Texted and emailed within minutes

As soon as the truck rolls, you get a delivery report with gallons delivered, meter photos, and an itemized receipt — by both text and email.

SMS delivery confirmation with gallons + total
Email receipt with itemized breakdown and meter photos
Full history available anytime in your customer portal

Relax & Repeat

You're on the weekly cadence — fuel just shows up

Once you're on the route, fuel arrives on your lake's service day every week (or skip any week with one reply). Spend Saturdays on the water, not at the gas pump.

Same-day-each-week cadence keeps tanks topped off
Skip any week with one reply — no fees, no friction
Pricing locked to weekly market rate plus the dockside delivery fee

How to prepare for a smooth delivery

Ensure dock is accessible (no locked gates, cleared walkway)
Boat keys where specified if needed
Pets secured if driver needs to enter fenced yard
Lift positions if relevant (boat at water level or specified height)

Weather, access issues, and last-minute changes

Michigan lake weather can be unpredictable. We have policies in place for lightning, heavy storms, and unsafe wave conditions. If conditions make delivery unsafe, we'll reach out proactively to reschedule.

"We will never rush a fueling if conditions feel unsafe. We'd rather reschedule and keep everyone protected."